Privacy Policy

1. Information We Collect

• Account Information: When you sign up, we collect personal details such as your name, email address, and company name.
• Integration Data: If you connect third-party platforms (like Stripe, Shopify, or Google Sheets), we collect and store the transactional data, sales metrics, and customer numbers required to generate business intelligence reports.
• Usage Data: We collect metadata about your interactions with the Service, such as features used, search queries, and duration of sessions.
• Payment Information: All credit card and payment processing is handled securely by third-party processors (such as Stripe). We do not store your credit card details on our servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide the Service: Analyzing your connected data sources to generate dashboards, charts, and business insights.
• To Run the AI Engine: Formatting relevant sales/revenue figures to send queries to OpenAI (or other LLM providers) to compile natural language insights. We do not use your proprietary business data to train public AI models.
• To Support You: Troubleshooting customer support tickets or responding to inquiries.
• To Improve Querynora: Conducting analytics to understand how users interact with our platform to build new features.
• Security & Verification: Monitoring activity to prevent fraud, protect IP, and ensure compliance with our Terms.

3. Sharing Your Information

We do not sell your personal or business data. We only share information with third parties in the following circumstances:

• Service Providers: With trusted cloud hosting providers (e.g., Railway, AWS), database services (e.g., Supabase), and LLM API providers (e.g., OpenAI) acting under strict confidentiality terms.
• Integrations: With third-party integrations (like Shopify/Stripe) that you authorize to connect to your account.
• Legal Requirements: If required by law, subpoena, or regulation to protect our rights, your safety, or the safety of others.

4. Data Security and Retention

• Security: We implement industry-standard administrative, technical, and physical security measures (including HTTPS encryption, database access controls, and tokenized APIs) to safeguard your data.
• Retention: We retain your account data and connected metrics as long as your account remains active or as needed to provide the Service. If you disconnect a data source or close your account, we delete or anonymize your data within 30 days.

5. Your Rights and Choices

• Access and Correction: You can review, update, or edit your account information inside your profile settings.
• Data Deletion: You may request the deletion of your account and all associated integration metrics by contacting us.
• Opt-Out: You can opt-out of marketing emails by clicking the “unsubscribe” link. You will still receive essential transactional emails (e.g., billing alerts).

6. Compliance (GDPR, CCPA, and Indian SPDI)

• If you are in the European Union (EU) or California, we act as a Data Processor for your integration data.
• If you are in India, we collect and process information in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.